Privacy Policy

Last Updated/Effective Date: 12/17/2024

Nuvu and its affiliates and subsidiaries (“Nuvu,” “we,” “us,” or “our”) respect your privacy. This Privacy Notice describes the processing of Personal Information (defined below) that is provided, collected, or disclosed in the course of providing our services to you (“Services”) and on the websites, mobile applications, social media pages, and other platforms that link to this Privacy Notice. It also describes rights you may have under applicable laws.

Some portions of our Services (including our website and mobile app) are offered through a third-party provider. To learn more about their privacy practices and collection of Personal Information, please review their privacy policy here: https://co.mindbodyonline.com/legal/privacy-policy.

This Privacy Notice is available to consumers with disabilities. To access this Privacy Notice in an alternative downloadable format, please click here.

1. Personal Information We Collect

We may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.

The types of Personal Information we collect may include:

• Contact Information – If you submit an inquiry, make an appointment, book an appointment online, register for an account, or provide information on or through our Services, we may collect your contact information. This may include your name, address, email address, demographic information, zip code, and phone number.

• Commercial Information – If you book an appointment or purchase services from us, we may collect commercial information including information about your appointments, transactions, and any other services you have shown interest in.

• Employment Information – If you apply for employment with us, we will collect Personal Information related to your potential employment, including your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.

• Health Information – If you make an appointment, receive services from one of our medical providers, we may collect information about your health or medical information. This includes your medical history and other health information that is needed to assess your eligibility and/or to provide you with our Services.

• Usage Information – When you use our Services, we may automatically record information, including your Internet Protocol address (IP Address), geolocation of your device, browser type, referring URLs (e.g., the website you visited before coming to our website), domain names associated with your internet service provider, and any other information regarding your interaction with our Services.

• Communication Information – We may collect Personal Information contained within your communications with us, including audio, electronic, or visual information, screen sharing views, and any files provided to us via email, chat functionality, social media, telephone, or otherwise. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees via message, chat, post, or similar functionality.

2. How We Collect Personal Information

• Directly From You – We collect Personal Information that you provide to us, for example, if you choose to contact us, request or book Services, or sign up to receive updates.

• From Third Parties – We may collect Personal Information from third parties, including business partners, subcontractors, advertising networks, analytics providers, and search information providers, who may provide us with Personal Information about you.

• Through Online Tracking Technologies – We use cookies and similar technologies to collect Personal Information related to activity on our website. For additional information regarding our use of these technologies, see the Cookies and Tracking Technologies section below.

3. How We Use Personal Information

To the extent permitted by applicable law, we use Personal Information:

• To provide and personalize our Services, such as processing or fulfilling bookings, providing customer service, maintaining or servicing accounts, processing payments, verifying customer information, and undertaking or providing similar services.

• For internal research and development, such as testing and verifying the quality of our Services, improving the quality of our Services, and creating new services.

• For treatment and/or quality control, such as carrying out our Services and treating you. We may also use your Personal Information to ensure high standards of quality and safety for our health-related services.

• For marketing, such as sending information about our Services, including using your information to send you emails, messages, notices, newsletters, surveys, promotions, or news about events.

• For communicating with you, such as responding to your questions and comments.

• For legal, security, or safety reasons, such as protecting our and our users’ safety, property, or rights; complying with legal requirements; enforcing our terms, conditions, and policies; detecting, preventing, and responding to security incidents; and protecting against malicious, deceptive, fraudulent, or illegal activity.

• As part of a corporate transaction, such as in connection with the sale of part or all of our assets or business, the acquisition of part or all of another business or another business’ assets, or another corporate transaction, including bankruptcy.

4. How We Disclose Personal Information

We may disclose your Personal Information in the following circumstances:

• Service Providers – We disclose your Personal Information with third-party service providers as necessary to enable them to support our Services or other aspects of our business.

• Affiliates and Subsidiaries – We may disclose your information to the Nuvu family of companies for their and our business purposes and for marketing purposes, including to provide you information about services we think may interest you.

• Business Partners – We may disclose Personal Information with trusted business partners or corporate affiliates. For example, we may disclose your Personal Information to a company whose products or services we think may be of interest to you or who we co-sponsor a promotion or service with.

• Legal Obligation or Safety Reasons – We may disclose Personal Information to a third party when we have a good faith belief that such disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of any agreement you have with us, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Nuvu, its employees and clients, or the public against harm.

• Merger or Change of Control – We may disclose Personal Information to third parties as necessary if we are involved in a merger, acquisition, or any other transaction involving a change of control in our business, including but not limited to, a bankruptcy or similar proceeding. Where legally required, we will give you prior notice prior to such disclosure.